Terms and Conditions for Order Fulfillment

By placing an order with us, you agree to the following terms and conditions. These rules have been established to ensure complete transparency regarding our refund and return policies and procedures.

Applicable Regulations for France

These regulations are applicable within the territory of France.

30-Day Return Policy

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your product. To be eligible for a return, your item must be unworn or unused, with tags, in its original packaging, and in the same condition as when you received it. A valid receipt or proof of purchase is required for processing your return.

Initiating a Return

To initiate a return, please contact us via email at support@xtern.shop. If your return is accepted, we will provide you with a return mailing label and detailed instructions on where and how to send your shipment. Please note that items returned without prior authorization for a return will be rejected.

Return Label for Customers

For Defective Products: Download/Print
For Customer Remorse: Download/Print

Return Period

Customers have 30 days to initiate a return.

Accepted Product Conditions for Returns

Only new and unused products are eligible for returns.

Restocking Fee

No restocking fee applies to returns.

Return Shipping Costs for Customers

For Defective Products: No Cost
For Customer Remorse: No Cost

Damaged or Inaccurate Products and Issues

Upon receiving your purchase, please inspect it immediately. If you find that the item is faulty, or damaged, or if you received the incorrect product, kindly inform us promptly so that we can investigate and resolve the issue. If you wish to return your merchandise, please reach out to us. The time for your returned merchandise to reach us may vary depending on your location.

Exchanges

We only process exchanges for items that are damaged, incorrect, the wrong size, or faulty. If you need to exchange an item, please use our store’s mailing address to contact us.

Restocking Fee

No restocking fee is applied to returns.

Refunds

Once we have received and reviewed your return, we will inform you of the acceptance or rejection of your refund. If your return is approved, your original payment method will be promptly reimbursed. Please be aware that it may take some time for your bank or credit card company to process and release your refund.

Contact Information:

Support: 24/7-

Phone number: +44 7822 031001

Email: support@xtern.shop

Physical address: 26 Rte de Lyon Floor 1, 84000 Avignon, France